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Shipping and return

Standard Shipping

Most items are shipped from Santa Monica, CA on the next business day (Mon – Fri) after you place your order, if the product is in stock.  Some products, such as furniture, are shipped directly from the manufacturer and may arrive separately from other items purchased.

For all UPS Ground orders we offer a special flat rate of $6.95 for orders shipped to a physical street address (no PO Box) and within the continental US only. Depending on your location, your order should arrive within 3–7 business days after it is shipped.

$16.49 for USPS Priority Mail, shipped to a PO Box (no physical street address) and within the continental US only. Your order should arrive within 3–5 business days after it is shipped. For orders shipping to Alaska, Hawaii, & US Territories, an additional charge of $6 will be added to cover additional shipping charges.

Expedited Shipping

Want your products faster? Expedited shipping is available for physical street addresses only, no PO Boxes.

$24.95 for UPS 2nd Day Air. Your order should arrive within 2–3 business days after it is shipped, not including weekends. For products shipped to Alaska, Hawaii, and the US Territories, your order should arrive within 3–4 business days after it is shipped.

$29.95 for UPS One Day Air. Your order should arrive one business day after it is shipped, not including weekends. We only offer UPS One Day Air on products shipped within the continental US only.

International Orders

Please email hello@plumroots.com for information regarding international orders.

Sales Tax

We are required to collect sales tax for orders shipped to addresses in California, where we are located. If you are shipping to California, your order total will reflect an additional 8.75% tax on your merchandise.

Returns

At Plum Roots, quality is our highest priority and we want to make sure you have a great experience shopping with us. If you receive any defective or damaged items, please return them within 30 days of original purchase for a full refund or exchange.

Refunds must be accompanied by the original receipt and will be made in the form of the original payment. If the original receipt is unavailable, we’ll make an exchange or issue a merchandise credit based on the current selling price.

After 30 days of original purchase: Plum Roots will gladly make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt).

Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. For further questions regarding returns, please contact hello@plumroots.com.

Please ship returned items to:
Plum Roots Attn: Returns Depts.
1007 20th Street, No. 6
Santa Monica, CA 90403

Please feel free to contact us with any questions or concerns at hello@plumroots.com.